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Delivery & Returns

Delivery
At PEL we understand that when you order a product you want it to arrive as soon as possible and with the minimum of fuss so when an order is received by us we promise to dispatch it within 24 hours (Monday to Friday). Orders received on a Saturday or Sunday will be dispatched on the following Monday.
We dispatch ll items via Royal Mail's 1st Class service. The estimated delivery time for 1st Class is 1-3 working days. Whilst Royal Mail state that most items will be delivered within these time frames it can occasionally take up to 15 days.
 Unfortunately once Royal Mail collect items from us we lose any influence and control over their delivery. We ask all customers to be patient when waiting for their
Products to arrive. If for some reason you have not received your product within a reasonable length of time then please don't hesitate to contact us at sales@pel.co.uk  so we can look into it for you. If you require a purchased item to arrive quickly we recommend you request or choose a guaranteed next day delivery.
When placing your order please make sure that your full correct address is provided at the checkout as we cannot be held liable for any failed deliveries due to an incorrect address been provided.

FREE DELIVERY:- Free Delivery is offered on all orders over £20(TBC).
INTERNATIONAL SHIPPING:- All international shipments will be sent via Royal Mail 'International Signed For'. This method carries a tracking number and requires a signature upon delivery. Please ensure someone is available to accept delivery. If you would like the tracking number then please don't hesitate to contact us via email at sales@pel.co.uk
Returns
At PEL customer satisfaction is paramount. That is why any item received, deemed
to be faulty or damaged, will be replaced or refunded without hesitation. Please contact us before you decide to return an item as some problems can be resolved
without the need to return the item. If a product is faulty or damaged then a replacement will be given on the day we receive the original item back. We will require you to send the item back via 2nd class post and this cost will be reimburse to you when we receive the item back, unfortunately we are unable to refund your return postage cost if any method other than 2nd class is used. Please make sure you obtain proof of postage when sending items back to ensure you are refunded the correct amount. Please contact sales@pel.co.uk to inform us that you wish to return the goods and we will send you a returns form.
Damaged Goods
Sometimes beyond our control items can be delivered damaged, you can return these items to us and a replacement will be sent on the day we receive the original item back, we require notice within 3 days of you receiving the item if it is damaged. We will require you to send the item back via 2nd class post and this cost will be reimburse to you when we receive the item back, unfortunately we are unable to refund your return postage cost if any method other than 2nd class is used. Please make sure you obtain proof of postage when sending items back to ensure you are refunded the correct amount. Please contact sales@pel.co.uk  to inform us that you wish to return the goods and we will send you a returns form.
Unwanted Goods
On the chance you order the wrong item or you no longer require the item, we will happily exchange the product for the correct item, charging or refunding the difference where appropriate or issuing a refund. Please inform us within 7 days of receipt should you wish to do this. Please note it is the buyers responsibility to return the item to us, we cannot refund return postage costs or the initial postage costs that was incurred by IBC. In some cases a restocking fee may apply, please contact sales@pel.co.uk if you wish to return an item.    
    


Support & FAQ's
How much postage do I pay if I live in the UK?
P & P (Postage & Packing) is our biggest expense, which we feel as a company, as
all our products are at a low price, we work with Royal mail to keep the cost of postage down. Customers who want deliveries to the Isle of Man, Scottish Isles or the Cannel Isles will have to pay a surcharge of £9.99.
What happens if I’m not in when you deliver?
Small orders are sent by Royal Mail who will leave a card informing you to either collect the parcel from their department or request them to call back the next day. Large orders (usually weighing above 5kg) are sent by DHL Express. They will only attempt to deliver once. If there is no response a card will be left informing you to arrange collection from their department. If you ask them to deliver again, telling them which is the best time for you.
So what can I do to ensure I get my delivery the first time?
At the time of filling in your details, you will be asked for a separate Delivery Address. We highly recommend that you nominate an address that is usually in most of the day. You could consider your neighbour, your local corner shop or even your place of work. I’m afraid it is not possible to give a precise date or time of delivery, as this is beyond our control.
How much do I pay if I live outside the UK?
Your postage charge will be worked out using the Royal Mail standard Airmail rates.
If you want a quote for postage charges by Surface-Mail, then click on “Payment by
Post” and make a note in the “Comments” box. We shall reply back shortly. (sales@pel.co.uk)
When will I get my order?
Upon receipt of payment we usually despatch orders within 1-3 working days. To this you should anticipate extra 1-2 working days for the courier company.
What happens if you’re out of stock of anything?
In the unlikely event of being out of stock we shall put that item either on “Back Order” or provide a near alternative to your request. A Back Order is kept standing up to 2 to 3 weeks. If the item is still not available, you will be refunded in the manner you paid.
What happens if there is something missing or damaged?
Any shortages or damages must be notified within 3 - 5 working days of receiving the order. The item will be replaced or your will be refunded. If an item is to be returned it should be packed securely and addressed to:

Peace Essentials Ltd
 5B Tarling Street, London, E1 2PU (Whitney Market)
Can I return anything I don’t want?
PEL is happy to exchange/refund any unused merchandise. Return within 14 days of
purchase except computer software’s, if faulty then we will exchange for same title.

All goods must include original packaging and in perfect condition accompanied by a receipt. We are unable to accept items that have been previously exchanged or returned continuously. Please try choosing the items carefully, checking descriptions, price, quantity etc.
What if an item is out of stock/print or no longer available?
We will try our best to complete all orders, however any items not available, we shall substitute for a similar or better/bigger item. The above terms and conditions do not affect your statutory rights.
OTHER MATTERS:
Peace Essentials recognises all relevant brand names, patents, copyrights and trademarks of their respective owners, this includes book covers and the playing of audio tracks.
None of the views or comments stated in any literature or audio/video format constitutes to the views and expressed opinions of Peace Essentials
Peace Essentials reserves the right to change prices listed without prior notice. All orders for products are subject to availability.
Peace Essentials reserves the right to refuse to supply to any individual or company without explanation.

 

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